SpotOn Money

Frequently Asked

Questions

How do I register for a SpotOn Money account?

It's quick and simple to register for a SpotOn Money account.

To get started opening a personal account, just click 'Register'. Signing up is easy, we'll just need some basic identification documents so that we can electronically verify your identity. This is to comply with standard regulatory requirements in each territory that we operate in.

Who can use the app?

Anyone who meets our eligibility criteria, including age, residency, and identity verification requirements, can use the app to send money.

Why do I need to verify my identity?

Identity verification helps us comply with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations and ensures a safe platform for all users.

How do I send money?

1. Select the destination country

2. Enter the beneficiary details or create as a new beneficiary

3. Choose the payout method

4. Review fees and exchange rate

5. Confirm the transfer

How much does it cost to send money?

Fees are shown upfront before you confirm the transfer. The exact cost depends on the destination, amount and payout method.

Can I send repeat transfers to the same beneficiary?

Save beneficiaries and repeat transfers quickly without re-entering details.

Is my money safe and secure?

Yes. We use industry-standard encryption, secure infrastructure, and regulated partners to safeguard your funds and personal data.