To register with us, you need your email and home address. You can register here.
If you know your email address, then you can reset your password here.
If you are still having trouble, then please contact us on 0207 341 7300.
Under FCA regulations, we are law bound to comply with AML regulations where we are required to take your ID details and verify you.
You cannot delete your account. You can request your account to be deactivated. Under FCA regulations, your account will be deleted after 5 years of inactivity.
You cannot add additional accounts. Only one account per beneficiary is allowed. If you need to add additional accounts, please create a new beneficiary and use the same name and address details with their new account
You can only change the details if you haven’t made any transfers to the beneficiary. If you already made a transfer, you can call us to make minor changes. We cannot completely change the name, address or account details.
You cannot delete your beneficiary, but you can contact us to request your beneficiary to be deactivated.
As long as you can provide us the documents we request and proofs of source of funds to fulfil the compliance requirements and checks there is no limit to the amount you can send, but we have a limit per transfer.
You can only send up to:
• £10,000 per transfer
• LKR 500,000 for cash collection at any Cargills Food City
If you want to send a transfer of £32,500, then you need to submit three transfers of £10,000 and another transfer of £2,500.
Note: We might change these limits in the future.
You can pay us by wire transfer or by WorldPay.
Yes, you can only pay up to £1,000 by a debit card using WorldPay. For larger amounts, you need to make a wire transfer.
You need to call us immediately if you need to cancel a transfer request as they are processed as soon as possible. Processed transfers cannot be cancelled. Please refer to our refund policy.
You can only request refunds for unprocessed transfers. An administrative fee applies. Please refer to our refund policy for more details.
You cannot recall a transfer that has already been processed. Please make sure to enter the correct beneficiary details before submitting you transfer request.
Your transfer request might have been cancelled for one of the following reasons:
If you think that the above reasons do not apply, please call us on 0207 341 7300 to rectify the error.
We offer the best possible exchange rates as displayed on this website to globally
associated destinations. The rates are subject to change throughout the day and
fixed at the time of transfer. Transfers can be made anytime from SpotOn Money
and it will be processed once the AML reviews are completed, usually within the next
SpotOn Money is a trading name of Monex International Limited, a company incorporated under the laws of England and Wales with registration number 04974470 and authorised by FCA as a Small Payment Institution FRN-510848. Registered address: 32 Spring Street, Paddington, London, W2 1JA